Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, we strive for 100% satisfaction and will gladly replace or refund any items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim for your fresh-baked treats.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please carefully check your package for any signs of damage or missing items from your Diamond Bakery order.

• 2.
  Contact Support

  Email our customer care team with your order number and clear photos of the damaged product or shipping box.

• 3.
  Validation Process

  Our bakery specialists will review your claim within 24 hours to determine if a replacement or a full refund is appropriate.

• 4.
  Resolution

  Once approved, we will immediately process your refund to the original payment method or ship out a fresh replacement at no extra cost.