Frequently Asked Questions
Everything you need to know about our fresh-baked goods and delivery.
How do you ensure the freshness of your bakery items during transit?
All Diamond Bakery products are baked to order and vacuum-sealed or placed in airtight packaging immediately after cooling to lock in flavor and texture before being shipped in temperature-controlled boxes.
Do you offer options for those with dietary restrictions?
Yes, we have a dedicated selection of gluten-free, vegan, and nut-free treats. Please check the 'Dietary' filter on our shop page to see all available options.
How long will it take for my order to arrive?
Standard shipping typically takes 2-3 business days. We recommend selecting 'Express Shipping' at checkout if you are ordering perishable items like cream-filled pastries to ensure maximum freshness.
Can I schedule a delivery for a specific date?
Absolutely. You can select a preferred delivery date during the checkout process, which is perfect for birthdays, anniversaries, or special events.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 24 hours for a replacement or refund.
Do you provide wholesale or bulk ordering for events?
Yes, we offer discounted rates for bulk orders and corporate gifting. Please reach out to our wholesale department via the contact form for a custom quote.